Cancellation Policy – Tess Hair and Scalp Clinic

At Tess Hair and Scalp Clinic, we take great pride in offering premium hair, scalp, and beauty services tailored to each client’s needs. To ensure the highest quality of care and service for all our clients, we have put the following cancellation policy in place.

Booking Confirmation

All appointments must be confirmed with a non-refundable deposit at the time of booking. This deposit secures your slot and is credited toward your service on the scheduled day. Your booking is only considered confirmed once the deposit is received.

No Refund Policy

Please note that Tess Hair and Scalp Clinic maintains a strict no-refund policy. This applies to:

Booking deposits
Missed appointments
Cancellations made outside of the required notice period
Partial service dissatisfaction
Package services and gift vouchers

We encourage clients to carefully consider their schedule before booking and committing to services.

Cancellations & Rescheduling

We understand that life happens, and sometimes you may need to cancel or reschedule your appointment. We kindly ask for at least 48 hours' notice if you need to cancel or change your booking.

Cancellations made 48 hours or more in advance can be rescheduled once without penalty.
Cancellations made less than 48 hours before the appointment will result in the forfeiture of the deposit.
No-shows will be charged 100% of the service cost and may be restricted from booking future appointments.

Repeated cancellations or missed appointments may result in your account being flagged, and we reserve the right to refuse future bookings.

Late Arrivals

Please arrive on time for your appointment. Clients who are more than 15 minutes late may have their service adjusted to fit the remaining time or may be asked to reschedule. The full service fee will still apply.

Exceptional Circumstances

We recognize that emergencies can happen. If you have an urgent situation, please contact us as soon as possible. We may, at our discretion, consider alternate arrangements on a case-by-case basis, but our no-refund policy remains in effect under all circumstances.

By Booking With Us

By booking an appointment with Tess Hair and Scalp Clinic, you acknowledge and agree to abide by this cancellation policy in full.